Innovative and results-driven ICT Systems Administrator with over 10 years of experience in network security, infrastructure management, software design, development and deployment. Managed virtual environments, network maintenance and hardware repair across multiple organizations. Looking to leverage this extensive experience and technical expertise to drive digital transformation and enhance IT operations in a senior systems administration role.
I optimized virtual environment performance to reduce downtime and increased network security by implementing SOPHOS firewall, which reduced security incidents. I enhanced ERP efficiency, redesigned hardware repair processes to cut turnaround times, and implemented automated software deployment for over 50 workstations. I developed a disaster recovery plan ensuring business continuity, integrated cloud services for better collaboration, conducted regular security audits, and led cross-functional teams to migrate legacy systems to modern, scalable platforms.
I re-designed and performed SEO on the kenyacompanies.com website, generating new leads and increasing brand visibility. I established an IT asset management system for better inventory accuracy and enhanced website performance, resulting in a better user experience and higher customer retention. I coordinated remotely with team members and stakeholders for seamless project execution, adopted agile methodologies to improve delivery times, implemented a robust backup and disaster recovery solution for high data integrity, and optimized database performance for faster query execution and improved application responsiveness.
I upgraded the virtual environment to increase server capacity and support higher operational demands, and optimized network infrastructure to reduce latency and improve performance. I monitored and maintained office LAN and firewall for secure network operations. I developed an IT training program for non-technical staff to boost productivity, established a proactive maintenance schedule reducing hardware failures by 60%, and redesigned network topology to improve communication efficiency. I implemented a VoIP system to cut telecommunication costs and enhance call quality.
I spearheaded the implementation of an electronics equipment under warranty repairs portal that enhanced customer service delivery, and optimized point-of-sale systems to reduce transaction processing time across all retail outlets. I implemented a user training program that significantly reduced ERP-related support tickets and streamlined project management processes to complete major IT projects ahead of schedule. I established an IT knowledge base to reduce repeated support requests and enforced the use of remote support tools for faster issue resolution.
I increased fiber optic installation efficiency, outperforming team averages, and improved network device configuration accuracy, reducing post-installation issues. I developed a streamlined site survey methodology, and implemented quality control measures to reduce rework on installations. I optimized the inventory management system to minimize equipment shortages and pioneered the use of GIS mapping for fiber installations, enhancing planning accuracy and cost efficiency. I developed a preventive maintenance program to reduce unplanned network outages and collaborated with local authorities to streamline the permit acquisition process, reducing project delays.
